Here's how it works:
Installation and removal prices- our prices include the cost of the lights plus an installation cost of $2.50 per foot for most normal roofs. This price is includes installation and removal as well as glueing arches, windows, etc... at no extra cost to the customer.
Custom Christmas Lights charges a one-time fee for the cost of the lights. Due to worldwide supply chain shortages the price of lighting materials has increased dramatically over last year. There are, according to my suppliers, possibly further price increases expected as the season progresses. All quotes will reflect MY cost of materials on the date of the estimate. I only charge our clients MY cost of materials. I am not in the lighting business to make money selling you lights. I am here to provide a service.
The lights are yours to keep. At the end of the season I will ask you to leave a container on the porch for us to place the lights in. You store the lights; you own the lights. If you are ever dissatisfied with our service you are free to hire another contractor.
After Custom Christmas Lights has finished all residential installations I personally drive to each and every home to inspect our lighting. If there are any burned out bulbs they are replaced at that time.
It is my goal to address any customer service issues within 24 hours. Even LED bulbs will eventually burn out; it's inevitable. Although I hope you won't call me for just one bulb, I will drive to your house for that very reason if you can't wait for my end-of-the-season inspection. I have been known to personally repair lights on a Sunday evening...in the rain...and during a Cowboy game!
If you have a Christmas party, give me a week's notice and I will try to schedule an inspection the day before or day of, if possible.
Lighting removal begins January 2nd. All lights are down before the end of the month. I will call or e-mail to schedule removals. If, for some reason, you forget to place your storage tub on the front porch we will leave the lights rolled up in an orderly fashion on your porch. If a balance is owed to Custom Christmas Lights it must be paid before the lights are removed.